Showing posts with label life humour. Show all posts
Showing posts with label life humour. Show all posts

Monday, 8 March 2010

Chav School

Every year, in Britain, thousands of young people struggle to find things to do.

chav

The more fortunate can often be found wandering the streets aimlessly like mindless zombies looking for a tiny piece of recognition or attention from anyone who cares to give it whereas the less fortunate, hanging around off licences threatening adults into purchasing them alcohol, wearing ill fitting clothes and occasionally sat on mopeds paid for by their unloving, uncaring, sofa bound TV addicted parents .

chavs However there are those teenagers who are not so fortunate. Those that stay at home, watch TV, do homework, use the internet, read books or meet up with friends at the local park for a chat and maybe some harmless play. It is these youths that really need your help.

We at CHAV School offer numerous educational, nutritional and rehabilitational services to empower these poor unfortunate bedroom, park and library bound youths to become less functional and less valuable members of the community. With your donation of just £1 (less than the price of a quality Saturday board sheet newspaper) we can help to provide the following:

Car Wreck/vandalism

Education -

Our ill equipped and badly supervised classrooms encourage the youth to become less focussed on their work and more focussed on craving attention. We educate and train these youngsters on our highly acclaimed courses such as:

  • Damaging Cars
  • Litter Dropping for Beginners;
  • Ch@ 5p33k Is kn0t 4 1am0rzzz wtf omg lollzzorzz;
  • Successful and Offensive Graffito;
  • Shoplifting;
  • How to Swear at Passers-by;
  • The Child Act & You - How Adults Are Unable to Do a Thing to Stop You Doing Things;

and our increasingly popular course

  • Knifing People and How to Get Away With It.

Street Skills

- We train youths in valuable Street Skills including:

  • The art of loitering at bus stops in a threatening manner;
  • The correct way of vandalising a phone boxes;
  • How to appear cool by doing things that would normally be seen as ridiculous;
  • Dropping takeaway meals so as to cause an obstruction.

As the youth progress through our courses they may even move on to advanced topics such as:

  • Urinating and Defecating without Shame,
  • 1001 Things to Do When Intoxicated

and

  • Giving Cheek to Teachers, Elders and Police Officers. 101

We also encourage our children to display their handy work in local bus shelters and telephone boxes.

Nutrition

stockphotopro_69355543VNP_no_title  Science has proven that balanced diets of fruit, nuts and vegetables, clean water, protein and carbohydrates are detrimental to a child's development.

It is well known that growing teens require a steady intake of hydrogenated fat, sugar and alcohol.

Your CHAV School donation allows us to provide sustenance to our rescued children in the form of Kebab meat, pizza, fizzy pop and sweets.

Our highly skilled nutritionists help advise the youth on how to adapt their diet, for example Diamond White instead of apple juice, chips in curry sauce instead of banana sandwich on whole-wheat granary bread. We also encourage children under our care to consume vital behaviour adapting additives, flavourings and colourings. This then encourages successful social and physical development.

 


Rehabilitation

6a00d8341c793d53ef00e5503cae5a8834-640wi Many of the children that come to us are, unfortunately, well dressed, courteous and polite. Brainwashed by uncaring, antisocial parents who concentrate selfishly on their own status amongst their peers.

We at CHAV School provide correct and suitable garments for teenagers copied from leading designs and supplied to us by a bloke off the market who can do us a good deal on Burberry.

Our highly skilled youth workers encourage the teens to express themselves in mumbles and grunts rather than clear, enunciated vocabulary. At times this can be traumatic but we believe this is for the child's own good.

 


Preparation for Life after 18

We educate our chavs and chavettes into becoming valueless members of society, without whom society would not be able to provide such social services as Policing.

We even help them customise their cars with flared exhausts and subwoofers. We help them find a suitable mating partner (if they haven't done so already) so that they can propagate this important way of life.


Family and Community Work

594073694_b78341cd63 We don't just do stuff for kids. We work closely with affected families and help provide parents with widescreen plasma TVs, educate them into being thoughtful adults that care that they don't know where they children are and what they are doing.

We also provide courses for parents such as:-

  • Apathy: How Not To Give A Shit;
  • Your Kids are As Good As Gold Anyone That Disagrees is obviously a Paedophile;
  • Shouting Matches for Beginners;
  • Swearing at Children the Healthy Way;

and our most popular

  • Making Eastenders More Important than your Child.


We also work with communities in the following ways: by encouraging the construction and development of derelict buildings for arson attacks; removal of litter bins; Provision of bus shelters and telephone boxes for social gatherings and art displays and by reducing harmful facilities such as youth clubs, organisations and the like.


But without your donation we cannot do this most important work. We know you care and we know our schemes are valuable to society as a whole. So make your donation today. Because Britain needs more chavs.


This post originally appeared on Livejournal

Sunday, 7 March 2010

Stegzy's Customer Service School

Hello! Thank you for coming to Stegzy Gnomepants' Customer Service School. Today I am going to show you the key skills required to succeed in this line of work*

1. Always give your friends first class service -ss-4008010-CustomerService

  If your friends are happy they will tell their friends about the good service they have had. Word of mouth is more powerful than advertising. Advertising costs lots. More money means wealthier bosses - wealthier bosses mean better working environment - better working environment means longer toilet breaks for you - you go home happy. So if your friend comes in treat them right. Chat to them for as long as you like. It doesn't matter about anybody else just make sure you look after your mates. If anyone complains then that's because they have no mates and they have no mates because they complain all the time.

 

2. Never Smile -

defusing-angry-cust Smiling means you are being friendly. Remember the customer is the enemy and should not be befriended. Befriending a customer means everyone gets first class service. This costs money and time especially if you talk to every customer you come into contact with. Time = money

Also remember

Under no circumstances engage the customer in conversation -

Even the slightest hint of chumminess means one of the saddos will start calling in regularly. Regular contact develops into friendship and before long the saddo will be inviting you along to chess or bingo evenings and Star Trek Conventions and then every Colin, Barry and Douglas will be lining up expecting excellent service.

 

3. Never make Eye contact -

5421217-lg Customers are naturally stupid. Remember you are in charge not them. The only people allowed to make eye contact are highly skilled sales people. They have special one way contact lenses and eye contact is an excellent tool for breaking down defences. Making eye contact can reassure a customer that the piece of shit they are buying is a quality bargain but it can also show weakness to the unskilled CSRep.

REMEMBER :- Eye contact should only be made by highly skilled sales people except in confrontational situations in which case a mighty glare can make anyone have weak knees.

For more on eye contact see Appendix R. Tibetan Eye Combat Skills

 

4. They need you more than you need them -

Fist of Money The only reason you are in contact with a customer is because they think they want something you have. In reality they have something you want - MONEY and lots of it. No matter how many times someone protests or complains in reality they want to give you their money. Short of a good kicking most customers will happily part with their hard earned loot without second thought to the true cost therefore remember the following:-

  1. Gauge your customers wealth status - The more money they appear to have the less they are likely to want to spend unless they appear to be competitive or "Keeping up with the Jones'" types. They will more than likely want the middle of the range product so show them that one and then try and push them up the range. They probably wont buy the better product but they will leave thinking "I should have got that more expensive product" and probably come back.

  2. Less well off customers are more likely to pay double - They want the better products so that they look swish when their pals come round. Push the product that they can't afford and mention credit services. Remember the words "Interest" and "APR" mean little to most people under 40

  3. If someone wants to complain give them to the customer complaints department - These people are highly skilled individuals and can convince customers they are getting something for nothing when in reality they aren't. Do not attempt to placate a pissed off customer with offers of goodies unless you are trained in the dark arts.


5. The Customer is always wrong -

 

customer_is_always_wrong_mousepad-p144277168556686225trak_400 No matter how right they think they are. Remember you are more knowledgeable of the products and services you can provide to them even if you actually know nothing about them at all. They may think they know the subtle nuances but they don't, unless of course they are an ex-member of staff in which case they should be referred to a manager who will dispose of them in a recognised place of refuse. The only exceptions to these rules are people who work in motor factor/ accessories shops (e.g. Halfords) and in High Street computer retailers (e.g. PC World, Time, Tiny etc) - If the customer had any knowledge of the subtle nuances of the product in the first place they would have gone to a specialist and bought the right thing in the first place.

 

6. Your time is more valuable than theirs -

daylight-savings-time Customers have bags of time as well as cash otherwise they wouldn't be bothering you with insignificant requests. Show your disdain for their wasting your time by tutting and sighing when they can't make up their mind. This will embarrass them into hurrying up and, although they will probably moan to their friends about how rude you were, they will probably buy the wrong thing and end up having to return. Besides you are unlikely to ever see them again anyway so what should you care?

7. The longer you postpone a problem the quicker it goes away -

ignore This is especially true in CS in IT. The IT Monkey rule of "Ignore a problem long enough it will fix itself" is universal through out all areas of CS. So, if you are presented with a problem you don't think you can solve yourself or you think may reveal more shoddiness on behalf of your co-workers, ignore it; it will go away.

If paper work is involved, shove it in the bin inside something such as an envelope of a chip wrapper;

If there is an electronic record of the transaction or contact make sure you hide it well.

Electronic resources are easily traced so check within your department for the approved method of evidence disposal.

8. Only be pleasant when funds are changing hands - mainpic-money-guy

Remember, the customer pays your wages, if you are unpleasant at the critical time the may go elsewhere with their funds.

This is true right up until the end of their period of statutory rights after which they are not your problem.

Remember you are welcome to postpone dealing with anything other than transfer of funds as long as it doesn't point back at you.

9. Every customer is stupid unless they speak to you in a civil tone

customer-service Phrases like "I don't know anything about xxxx", "You! Help me out with this" or "I'm too busy to be coming in", name dropping and airs of superiority by customers should be dealt with utter contempt. Only stupid customers would dare use such tactics.

Remember the customer doesn't know why they want something, it is up to you to tell them. It often helps if you explain in simple language or by pointing to diagrams.

Remember also that 80% of what you say to a customer will be forgotten an hour after the contact therefore when explaining important contractual obligations or financial things speed up your speech or bury the terms and conditions on the back of a piece of paper which they will never read until it is too late.

Rude customers are out to make money from your company or better their own means to an end. So if contact is in any shape or form uncivil you are well within your right to drag out any processes and make things three times as difficult for the customer than if they were pleasant to begin with. Eventually they will learn of their error and eventually, at some future point, calm down on advice of their doctor or start attending anger management sessions.

Finally,

10. Be smart with your rudeness -

A skilled CSRep can always insult a customer without them even knowing. This could be by indirect reference or by subtle ways i.e. misspelling of their name. In this day and age everyone gets offended easily so there are numerous methods of insult on the market.

However, if your insult is too direct or obvious you may be faced with difficulty and possibly reprimand so it is important that the insult is untraceable and can be easily reinterpreted by a third or independent party.

We would like to remind candidates that these rules are widely known amongst CS centre Workers and any discussion of these secrets is considered taboo though some will discuss their own methods and rules of successful CS after their period of employment has ended or if they work for a different contact/call centre than you.

So follow these guidelines and you will keep both the customer and your employers happy. Oh yes....indeedy ;-)

 

Thank you for reading.


* - Disclaimer - This is entirely for fun and not indicative of all customer service in the UK. No offence, implication or accusation should be taken with anything described.

This post was originally posted on Livejournal

Thursday, 8 July 2004

Metric v Imperial

The Today program on BBC Radio 4 had an interesting article this morning about how the UK still works in imperial (yards, pounds, inches etc) despite moves by the European Parliament to put us in line with the rest of the world using metric (centimetres, grams etc).









What I think is "Why should it matter?!"




I was taught, as with most children born in 1973, in the metric system which is fine and splendidilyumptuos as the imperial system is too weird and complex. However the following does not happen:-




Me - Hello Mr Milkman


Mr Milkman - Hello Mr Gnomepants what a lovely morning


Me - Indeed! The birds are chirping the sun is shining....


Mr Milkman - How true! And what can I do for you today?


Me - Oooh I'll have 0.568 litres of milk please


Mr Milkman - Certainly!





However what does happen is:-




Me - Oi


Mr Milkman - What?


Me - Wheres me fuckin milk?


Mr Milkman - How much do you want?


Me - 0.568 litres please


Mr Milkman - Only what you see on the back of the float mate


Me - There! look!! 0.568 litres in a glass recepticle


Mr Milkman - you mean a fuckin pint! you wanker


Me - No we are metric now and have been since 1973!


Mr Milkman - Shut it weirdo....and have a shave......and get you're hair cut....you dont even get your milk delivered!





This scenario does not happen:-




Me- 0.568 litres of Big Jugs please sexy barmaid


Barmaid - Why certainly have some of my foaming Big Jugs.


Me - Fancy a shag?


Barmaid - yeah why not!





This scenario does happen




Me - A pint of Big Jugs please


Barmaid - Sexist bastard


Me - Noooo the beer


Barmaid - Oh right Im new to this


Me - Fancy a shag?


Barmaid - No thanks I have a great auk at home, I dont think they'd get on well.







I can cook and bake. A skill I was taught by my gran, sadly no longer with us, who taught me how many ounces there are in a pound and how many fluid ounces there are in a pint. Grams are easy to use and straightforward. But what I have a problem with is two fold.





  1. Distance - I will measure a piece of string or a line or something in metric ie. "oooh I need 2cm of stickytape to fasten this wrapping paper" but when it comes to distance I will say :- "Oooh Texas is Miles away" and not "Ooooh Texas is kilometres away" which doesnt have the same feel to it.....do you see what I mean?


  2. Temperature - What does my tits in is when its hot people say "Oooh it must be 90 degrees today!" - cos surely if it was 90 degrees we'd be dead! But if they had said "Oooh its 32 degrees today", immeadiately I'd be like "oooh thats quite warm!". But then, when its cold people tend to immeadiately switch to Celcius "Oooh its reet cold....must be minus 5 outside" not "Oooh its reet cold.....must be 23 outside". To me 23 is still warm....cos I work in celcius......confused? Not as much as me!





So Im going to try something new. Something 3rd Gen......Instead of centimetres I'm going to use gigameters, grams in fractions of a tonne, temperature in degrees Kelvin, and I bet they lock me up for being uberwierd! The cheek of it!

Wednesday, 7 July 2004

Rude

"What've ya got?" I asked


"Big Jugs" she said seductively


"Oooo giz a look!" I pleaded
















"Phwarr your Big Jugs are great!" I exclaimed


"Why thank you!" she said




<\Benny Hill Humor>